ctg999 Terms & Conditions

These Terms & Conditions ("Terms") apply to all use of the ctg999 website, mobile platform, applications, and any related services (collectively, "the Platform"). ctg999 is an online casino and sports betting platform operated for users in Bangladesh and accessible at ctg999.app.

By accessing the Platform, registering an account, making a deposit, placing a wager, claiming a bonus, or using any feature of ctg999, you ("the Player", "you", "your") acknowledge that you have read, understood, and agreed to be bound by these Terms, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated into these Terms by reference.

ctg999 reserves the right to update, amend, or replace these Terms at any time. Where changes are material, ctg999 will provide reasonable notice via the Platform or by email to the address registered to your account. Your continued use of the Platform following the publication of updated Terms constitutes acceptance of those changes. It is your responsibility to review these Terms periodically.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

To register and use the ctg999 Platform, you must satisfy all of the following eligibility requirements at all times:

• You are at least 18 years of age. ctg999 enforces a strict minimum age requirement and conducts age verification checks at registration and at the time of withdrawal requests.
• You are accessing the Platform as an individual acting in a personal capacity, and not on behalf of a third party or commercial entity.
• You are not currently subject to self-exclusion on the ctg999 Platform or any other gambling platform where such exclusion would extend to ctg999.
• You have not previously had a ctg999 account closed for breach of these Terms, fraudulent activity, or any other prohibited conduct.
• You are acting in your own name and for your own benefit. Accounts operated on behalf of another person, or funded by another person without ctg999's express written consent, are not permitted.
• You are not a director, employee, consultant, agent, or immediate family member of any employee or officer of ctg999 or any of its affiliated or associated companies, unless ctg999 has granted prior written consent.

ctg999 reserves the right to request documentary proof of age, identity, and address at any point during the account lifecycle. Failure to provide satisfactory documentation within a reasonable period may result in account suspension or closure, and pending withdrawal requests may be placed on hold until verification is complete.

Each player may hold exactly one registered account on the ctg999 Platform. Multiple accounts held by the same individual — whether registered under the same or different personal details — are strictly prohibited. ctg999 reserves the right to close all duplicate accounts and to forfeit any balances associated with them.

When registering your account, you agree to provide accurate, current, and complete information including your full legal name, date of birth, residential address, and a valid mobile number registered in your name. You must promptly update your account information if any details change.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login credentials with any other person. ctg999 shall not be liable for any loss or damage arising from unauthorised access to your account where such access results from your failure to keep your credentials secure.

• You must notify ctg999 immediately at [email protected] if you believe your account has been accessed without your authorisation.
• ctg999 will never ask you to disclose your password via email, live chat, or any other channel.
• ctg999 recommends using a strong, unique password for your account and enabling any additional security features available within the account settings panel.

ctg999 reserves the right to suspend, lock, or permanently close any account at its sole discretion where it has reasonable grounds to suspect a breach of these Terms, fraudulent activity, or any other violation of applicable rules.

ctg999 supports deposits and withdrawals in Bangladeshi Taka (BDT) via the following payment methods: bKash, Nagad, Rocket, and Upay. Additional payment methods may be added or removed from time to time at ctg999's discretion. Minimum and maximum deposit and withdrawal amounts may apply and will be displayed within the cashier section of the Platform.

Deposits: Funds deposited to your ctg999 account are credited in real time subject to successful confirmation from your payment provider. ctg999 is not responsible for delays caused by your payment provider's systems, network outages, or incorrect payment details entered by you.

Withdrawals: Withdrawal requests from verified accounts are typically processed within ten minutes. Processing times for unverified accounts may be longer, and ctg999 reserves the right to delay or withhold withdrawal processing until satisfactory identity verification has been completed. The following conditions apply to all withdrawal requests:

• Withdrawals must be made to a payment account registered in your own name. Withdrawals to third-party accounts are strictly prohibited.
• The minimum withdrawal amount and any applicable processing fees will be displayed in the cashier section at the time of the withdrawal request.
• ctg999 reserves the right to perform enhanced due diligence checks on withdrawal requests that exceed certain thresholds, including requesting proof of the source of funds.
• Where ctg999 has reasonable grounds to suspect fraudulent activity, it may freeze withdrawal processing pending investigation. ctg999 will notify the account holder within a reasonable timeframe where a withdrawal is delayed for this reason.
• Bonus funds are not withdrawable and cannot form part of a withdrawal request. Only real-money balances that satisfy all applicable wagering requirements are eligible for withdrawal.

ctg999 reserves the right to carry out anti-money laundering (AML) checks on any account or transaction at any time. Players are required to cooperate fully with any such checks, including providing documentation evidencing the source of deposited funds where requested.

ctg999 may, from time to time, offer bonuses, free bets, cashback promotions, reload offers, loyalty rewards, and other promotional incentives to registered players. All bonuses and promotions are subject to the specific terms and conditions published alongside each individual offer, which form part of these Terms.

General conditions applicable to all ctg999 bonuses and promotions include the following:

• Each bonus offer may only be claimed once per player, per household, per device, and per shared IP address, unless explicitly stated otherwise in the specific promotion terms.
• Bonus funds are credited to a separate bonus balance and cannot be withdrawn directly. Bonus funds must be wagered in accordance with the applicable wagering requirement (expressed as a multiplier of the bonus amount, e.g., 20x) before any associated winnings become eligible for withdrawal.
• All bonus offers have an expiry date. Bonus funds and any winnings accrued from bonus funds that have not been wagered before the expiry date will be forfeited automatically.
• ctg999 reserves the right to withdraw, cancel, or modify any bonus or promotional offer at any time and without prior notice, provided that such withdrawal, cancellation, or modification does not prejudice bonuses already claimed in good faith.
• ctg999 reserves the right to withhold or void bonus funds and associated winnings where there is evidence that a player has exploited a bonus offer or engaged in bonus abuse, including but not limited to matched betting, low-risk wagering strategies designed to fulfil wagering requirements without genuine gameplay, or any form of collusion.

All bets and wagers placed on the ctg999 Platform are subject to the specific rules applicable to the relevant game, sport, or market. These rules are published within the relevant game or sports betting section of the Platform and are incorporated into these Terms by reference.

• All bets are final once confirmed. ctg999 does not accept requests to cancel or amend confirmed bets except in limited circumstances specified in the applicable game or market rules (for example, where a sporting event is abandoned or postponed).
• ctg999 reserves the right to void any bet where it is placed in error, where incorrect odds were displayed due to a technical fault, or where the outcome of the relevant event was known to the player at the time the bet was placed.
• In the event of a dispute regarding the outcome of any bet, ctg999's records shall be the definitive reference. ctg999 maintains comprehensive transaction logs for all bets placed on the Platform.
• Maximum bet limits apply to certain markets and will be displayed within the relevant betting interface. ctg999 reserves the right to limit the maximum stake or maximum winnings for any player or market without prior notice.
• For live casino games provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, the rules of the relevant game studio apply in addition to these Terms. In the event of any conflict, ctg999's Terms shall prevail to the extent permitted by the relevant studio's licensing arrangements.

The following conduct is strictly prohibited on the ctg999 Platform. Engaging in any of the following activities may result in immediate account suspension or permanent closure, forfeiture of account balances, and referral to relevant authorities where required by law:

• Providing false, misleading, or fraudulent personal information during registration or at any subsequent point in the account lifecycle.
• Registering more than one account, or using another person's account details to access the Platform.
• Using the Platform if you are under 18 years of age, or assisting any person under 18 to access or use the Platform.
• Collusion with other players to fix outcomes, share information during live games, or otherwise undermine the integrity of any game or market.
• Using automated software, bots, scripts, or any other artificial means to place bets, navigate the Platform, or exploit any game mechanic.
• Exploiting software errors, glitches, or technical vulnerabilities to gain an unfair advantage. Any winnings generated through such exploitation will be voided.
• Engaging in matched betting, arbitrage betting, or any systematic strategy designed to exploit promotional offers or exploit differences in odds across markets.
• Depositing funds obtained through illegal activity, or using the Platform for money laundering or any other financial crime.
• Engaging in any form of harassment, abusive communication, or threatening behaviour directed at ctg999 staff or other players.

ctg999 employs automated monitoring systems and manual review processes to detect prohibited conduct. Where prohibited conduct is detected, ctg999 reserves the right to take any remedial action it considers appropriate, including but not limited to account closure, balance forfeiture, and reporting to law enforcement authorities.

ctg999 is committed to providing a safe and responsible gaming environment for all players. The Platform offers a comprehensive suite of responsible gaming tools that are accessible to all registered players at any time via the account settings panel, without any requirement to contact support.

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits. Once set, deposit limits cannot be increased for a minimum cooling-off period of 24 hours.
• Loss Limits: Players may set daily, weekly, or monthly loss limits. Once a loss limit is reached, further wagers will not be accepted until the relevant period resets.
• Session Timers: Players may configure session time reminders and mandatory session breaks to help manage the time spent on the Platform.
• Cooling-Off Periods: Players may request a temporary suspension of their account for periods ranging from 24 hours to 30 days.
• Self-Exclusion: Players may request permanent self-exclusion from the ctg999 Platform at any time. Self-exclusion requests are actioned within 24 hours of receipt and are irreversible.

ctg999 strictly enforces the minimum age of 18 years for all registered players. If you are concerned that gambling is having a negative impact on your finances, relationships, or mental health, we strongly encourage you to make use of the responsible gaming tools available on the Platform and to contact our support team at [email protected]. All responsible gaming requests are handled with complete confidentiality.

ctg999 collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at ctg999.app/privacy-policy and is incorporated into these Terms by reference. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

ctg999 will not sell, rent, or transfer your personal data to third parties except as required to deliver the services described on the Platform (for example, processing payments via bKash or Nagad), as required by applicable law, or with your explicit consent. ctg999 uses 256-bit SSL encryption to protect data transmitted between your device and the Platform's servers.

You have the right to request access to the personal data that ctg999 holds about you, to request correction of inaccurate data, and to request deletion of your data in circumstances where ctg999 is no longer required to retain it. To exercise any of these rights, please contact ctg999 at [email protected].

All content on the ctg999 Platform — including but not limited to the ctg999 brand name, logo, website design, text, graphics, software, game interfaces, and data compilations — is the intellectual property of ctg999 or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial purposes only, subject to these Terms. This licence does not include any right to reproduce, distribute, publicly display, modify, create derivative works from, or commercially exploit any content on the Platform without ctg999's prior written consent.

Game content provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi remains the intellectual property of those respective studios and is subject to the relevant studio's intellectual property terms. ctg999 makes no claim of ownership over third-party game content.

To the maximum extent permitted by applicable law, ctg999 and its directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, or loss of goodwill.

ctg999 does not warrant that the Platform will be available at all times, free from errors or interruptions, or that any defects will be corrected within a specific timeframe. Scheduled and unscheduled maintenance, third-party infrastructure failures, and events beyond ctg999's reasonable control may result in temporary unavailability of the Platform or specific features.

ctg999 shall not be liable for any loss suffered by a player as a result of:

• Unauthorised access to the player's account resulting from the player's failure to maintain the security of their login credentials.
• Technical failures, delays, or errors attributable to third-party payment providers including bKash, Nagad, Rocket, or Upay.
• Delays or failures in transmission of data over third-party networks or infrastructure.
• Losses arising from gambling activity on the Platform, which the player accepts as an inherent risk of participation in online gambling.

Nothing in these Terms shall limit or exclude ctg999's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded by applicable law.

ctg999 reserves the right to amend, update, or replace these Terms at any time. Where amendments are material — meaning they affect your rights or obligations in a significant way — ctg999 will provide reasonable advance notice via the Platform or by email to the address associated with your account. Non-material amendments (such as corrections of typographical errors or clarifications that do not alter the substance of the Terms) may be made without prior notice.

The effective date displayed at the top of this page will be updated each time the Terms are amended. Your continued use of the Platform following the publication of amended Terms constitutes your acceptance of those amendments. If you do not agree to any amendment, you must cease using the Platform and may request account closure by contacting ctg999 support.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws applicable to ctg999's operating jurisdiction. ctg999 operates as a platform serving users in Bangladesh and takes its obligations to those users seriously.

In the event of a dispute between you and ctg999 arising from your use of the Platform, you should first contact ctg999 support at [email protected] and allow ctg999 a reasonable opportunity to resolve the matter informally. ctg999 aims to respond to all formal dispute notifications within five business days.

Where a dispute cannot be resolved informally, ctg999 will cooperate in good faith with any formal dispute resolution process. ctg999 maintains comprehensive records of all transactions, bets, account changes, and communications, which will serve as the primary evidentiary basis for any dispute resolution.

If you have any questions, concerns, or feedback regarding these Terms & Conditions, or if you wish to exercise any right described herein, please contact the ctg999 support team using the details below. All communications regarding legal matters should be directed to the email address below in writing.

These Terms & Conditions were last reviewed and updated on 1 January 2026. ctg999 recommends that all registered players review this document periodically to remain informed of any changes.