At ctg999, we believe gambling should always be an enjoyable form of entertainment — never a source of stress, financial hardship, or personal harm. Our responsible gaming programme gives every player in Bangladesh the tools, knowledge, and support they need to stay in full control of their play at all times.
ctg999 takes responsible gaming seriously as a core operational principle, not merely a compliance checkbox. From the moment you create an account, a full suite of player protection tools is available to you — free of charge, accessible at any time, and effective immediately upon activation. These tools were designed specifically for Bangladeshi players and reflect ctg999's long-term commitment to the wellbeing of every person who uses our platform.
Gambling is a legal leisure activity for adults aged 18 and above. Like any leisure activity, it carries risks when it is no longer approached in a measured and informed way. ctg999 encourages all players to set personal limits before they begin a gaming session, to treat any losses as the cost of entertainment rather than as debts to be recovered, and to take regular breaks from the Platform.
If at any point gambling stops being fun — if it causes anxiety, financial pressure, or relationship strain — ctg999 urges you to use the tools described on this page or to contact our 24/7 support team immediately. Getting help early is always the right decision, and ctg999 will support you without judgement.
Gambling is designed for entertainment. Never gamble with money you cannot afford to lose, and never chase losses. Your wellbeing always comes first at ctg999.
ctg999 provides a comprehensive set of responsible gaming tools available to every registered player. Each tool can be activated instantly from your account settings panel — no delays, no waiting periods for restrictions, and no questions asked.
Set a maximum deposit amount per day, per week, or per month directly from your account settings. Once a deposit limit is active, ctg999 will automatically decline any deposit that would cause you to exceed it. Reducing a deposit limit takes effect immediately; increasing a limit requires a 24-hour cooling-off period to protect against impulsive decisions.
Define the maximum net loss you are comfortable sustaining in a given time period. When your losses reach the threshold you have set, ctg999 will pause further wagering activity for the remainder of that period. Like deposit limits, loss limit reductions apply immediately, while increases are subject to a mandatory 24-hour review window.
Choose how long each gaming session can last — from 30 minutes to several hours. When your session timer expires, ctg999 will display a reminder and pause your gameplay until you consciously choose to continue. Regular breaks improve decision-making and help you maintain perspective on your overall gambling activity. Session time limits are freely configurable from the account settings panel.
If you feel you need a short break from gambling but are not ready to self-exclude, a time-out period is the right option. ctg999 allows you to take a break of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended from all wagering activity. Your account balance is preserved and you may log in to request a withdrawal, but no bets can be placed until the period expires.
Self-exclusion is a longer-term measure for players who feel that gambling is negatively affecting their life. You can self-exclude from ctg999 for a minimum of six months or for a permanent period with no right of reversal. Once self-exclusion is applied, your account is immediately closed to all wagering. ctg999 will not send marketing communications during the exclusion period. Reactivation after a minimum exclusion requires identity verification and a mandatory 24-hour reflection window.
Enable periodic on-screen notifications that display how long you have been playing in the current session and the net result of your wagering activity during that time. Reality checks serve as an objective, factual prompt — free from the emotional momentum of a gaming session — that allows you to make a conscious, informed decision about whether to continue playing or to take a break.
Activating any responsible gaming tool at ctg999 takes less than two minutes. Follow these steps from any device — the same process applies whether you are using a desktop browser or accessing ctg999 from your mobile phone in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh.
If you would rather activate limits or request a self-exclusion through our support team, contact us via live chat 24/7. Our support agents are trained in responsible gaming and will apply your requested restrictions immediately without any waiting period.
Visit ctg999.app and log in with your registered username and password. If you have forgotten your password, use the account recovery option on the login page to reset it before proceeding.
Click your account icon or username in the top navigation area to open the account menu. Select "Account Settings" or "My Profile" from the dropdown to access all account management options.
Within Account Settings, locate the "Responsible Gaming" or "Player Protection" tab. This section contains all available tools: deposit limits, loss limits, session timers, reality checks, time-out, and self-exclusion.
Select the tool you wish to activate, enter your preferred value or duration, and confirm your selection. Restrictions take effect immediately upon confirmation. You will receive an on-screen confirmation and an email to your registered address.
If you experience any difficulty activating a tool, or if you wish to discuss your situation with a trained support agent, open the live chat widget at any time. ctg999 support is available around the clock, every day of the year including all Bangladesh public holidays.
Problem gambling can develop gradually and is not always immediately obvious. Recognising these warning signs in yourself — or in someone you care about — is the first step toward getting help. If any of the following apply to you, ctg999 strongly encourages you to use our self-exclusion tools or to seek independent professional support.
Continuing to gamble in an attempt to win back money already lost, often increasing bet sizes in the process, is one of the clearest indicators of harmful gambling behaviour. Losses in gambling are permanent — chasing them almost always results in further losses.
Using funds set aside for rent, utilities, food, education, or family obligations to fund gambling activity is a serious warning sign. Gambling should only ever be funded from discretionary entertainment budget — money you can genuinely afford to lose without impacting your daily life.
Spending increasing amounts of time gambling at the expense of family time, friendships, social events, or professional commitments suggests that gambling has moved beyond leisure. Healthy gambling fits comfortably into a balanced life — it should not displace it.
If your emotional state — happiness, irritability, anxiety, or depression — is regularly determined by whether you won or lost during your last gambling session, this is a warning sign that gambling has taken on an unhealthy emotional significance beyond entertainment.
Concealing the extent of your gambling from family members, partners, or friends — or feeling shame or guilt about the amount of time or money spent on gambling — indicates that your gambling behaviour may have crossed from leisure into something more serious requiring attention.
Finding that you are unable to stop gambling once you have started, or that repeated attempts to cut back or quit have been unsuccessful, is a clear indicator of gambling dependency. If this applies to you, please contact ctg999 support immediately or seek help from an independent counselling service.
The following questions are adapted from widely recognised responsible gambling self-assessment frameworks. Answering honestly — even when no one else will see your answers — is an important form of self-awareness. If you answer "yes" to three or more of these questions, ctg999 strongly recommends using our responsible gaming tools or seeking independent support.
This self-assessment is not tracked, not stored, and not submitted to ctg999. It is provided purely as a personal reflection tool to help you evaluate your own relationship with gambling.
If you answered "yes" to three or more of the above, please consider using ctg999's self-exclusion tool or contacting our support team at [email protected] for a confidential conversation.
If you are concerned about your gambling or that of someone close to you, reach out to ctg999 support or one of the independent resources below. Help is available at any time of day or night.
Our support agents are available 24 hours a day, 7 days a week, 365 days a year — including all Bangladesh public holidays such as Eid, Victory Day (December 16), and Independence Day (March 26). Average live chat response time is 2–5 minutes.
Plain text only — not a clickable link. Please copy this address into your email client.
Independent counselling and support for problem gambling is available from mental health professionals and welfare organisations operating in Bangladesh. ctg999 recommends speaking to a qualified counsellor if you feel that gambling has become difficult to control. Your GP or a local mental health centre can provide a referral.
Gambling problems affect not only the individual but also those around them. If you are worried about a family member or friend's gambling behaviour, you can contact ctg999 support on their behalf to discuss what options are available. We treat all such contacts with complete confidentiality.
Now that you are familiar with our responsible gaming tools, feel free to explore everything ctg999 has to offer — cricket betting, slots, live casino, and more. Remember: 18+ only, play within your limits, and have fun. If you ever need support, we are here.